Understanding Your Hospital Bill

We appreciate you choosing Vail Valley Medical Center. As part of our quality service we feel it is important that you are informed of our payment policies. Vail Valley Medical Center continually strives to contain costs, while maintaining our commitment to excellence in medical care. This document was designed to help explain your bill. It will give you a better understanding of the different billing policies and help explain why you are receiving a bill.

Each time you receive care at Vail Valley Medical Center, or your doctor sends a lab or pathology specimen to Vail Valley Medical Center, a new account will be opened. Each account generally ties to a date of service.

In most cases a summary description of services provided for that account should arrive about five days after care.  At any time, you may request additional information about itemized charges by calling our Customer Service Center at 970-777-2850 or 1-888-209-7711.

What to do before you need Care

We encourage you to become familiar with the terms and conditions of your health insurance coverage and review any changes each year. Understanding your insurance coverage can help you avoid unnecessary bills.

Insurance Information
If you were unable to provide complete billing information at the time of your visit, please phone the information to our Customer Service Center within 48 hours:
970-777-2850 or 1-888-209-7711.

Payment Options
Vail Valley Medical Center expects payment at the time services are rendered.  Co-pays, co-insurance, deductibles and fees for non-covered services are expected at the time of your service. If you are unsure of your co-pay responsibilities, please look at your insurance card or call your insurance company.  If you do not have health insurance and cannot pay in full at the timer of service, please call one of our Financial Counselors at 970-477-3014. Our financial counselors can help you apply for a variety of financial assistance programs or set you up on a payment plan.
For your convenience we accept Cash, Personal checks, Visa, MasterCard, Discover, American Express and Diners.

Billing Your Insurance Company
Vail Valley Medical Center will submit bills to your insurance company when complete information is supplied. Please remember that your policy is a contract between you and your insurance company, and you have the final responsibility for payment of your hospital bill. If your insurance company does not pay within 45 days of billing, please contact them to resolve the delay. Secondary insurance is billed after the primary (or first) insurance pays.

Contact the Billing Department at Vail Valley Medical Center
Our financial team can help with understanding your bills, explaining what you can expect during the billing process, helping you make a plan to ensure payment of your health care expenses and applying for financial assistance if needed.

Customer Service Center
970-777-2850 or 1-888-209-7711
8:00am – 4:30pm Mountain Time
Monday through Friday
Fax: 970-777-2925 or 970-777-2928
Email: custsvs@vvmc.com

Financial Counseling
970-479-5133
9:00am – 3:30pm Mountain Time
Monday through Friday
Fax: 970-477-3014
Email: fincounsel@vvmc.com