We appreciate you choosing Vail Valley Medical Center. As part of our quality service, we feel it is important that you are informed of our payment policies.

If you have any questions about billing, please do not hesitate to contact our Customer Service Center. Our financial team can help you understand your bills, explain what you can expect during the billing process, help you make a plan to ensure payment of your health care expenses, and apply for financial assistance if needed.

Customer Service Center
970-777-2850 or 1-888-209-7711
Monday through Friday
8:00 am – 4:30 pm Mountain Time
Fax: 970-777-2925 or 970-777-2928
Email: custsvs@vvmc.com

Financial Counseling
970-477-3116
Monday through Friday
9:00 am – 3:30 pm Mountain Time
Fax: 970-479-7297
Email: fincounsel@vvmc.com

Bills can be mailed to:
PO Box 1150
Vail, CO 81658

Bills can be paid online by clicking here.

Please be aware that each time you receive care at Vail Valley Medical Center, or your doctor sends a lab or pathology specimen to Vail Valley Medical Center, a new account will be opened. Each account generally ties to a date of service. In most cases, a summary description of services provided for that account should arrive about five days after care.  At any time, you may request additional information about itemized charges by calling our Customer Service Center.

What to do before you need care:
We encourage you to become familiar with the terms and conditions of your health insurance coverage and review any changes each year. Understanding your insurance coverage can help you avoid unnecessary bills.

Insurance Information
If you were unable to provide complete billing information at the time of your visit, please phone the information to our Customer Service Center within 48 hours.

Payment Options
Vail Valley Medical Center expects payment at the time services are rendered.  Co-pays, co-insurance, deductibles, and fees for non-covered services are expected at the time of your service. If you are unsure of your co-pay responsibilities, please look at your insurance card or call your insurance company.  If you do not have health insurance and cannot pay in full at the timer of service, please call one of our Financial Counselors at 970-477-3116. They can help you apply for a variety of financial assistance programs or set you up on a payment plan. 

You can pay your bill online or by cash, personal checks, Visa, MasterCard, Discover, American Express or Diners Club.

Billing Your Insurance Company
Vail Valley Medical Center will submit bills to your insurance company when complete information is supplied. Please remember that your policy is a contract between you and your insurance company, and you have the final responsibility for payment of your hospital bill. If your insurance company does not pay within 45 days of billing, please contact them to resolve the delay. Secondary insurance is billed after the primary (or first) insurance pays.