Vision
VVMC places the patient and family at the center of the organizational focus. Healing partnerships between patients, family members and caregivers are encouraged by the VVMC care model which enables patients to be active participants in their health care. VVMC cultivates a cooperative team culture by fostering respect for physical, spiritual and cultural needs amongst each other and our patients. Learning and professional development are supported and valued as a way to continuously improve the quality of patient care.
 
Vail Valley Medical Center has implemented the Relationship-Based Care (RBC) philosophy throughout the organization. RBC encompasses our 6 Peaks of Excellence: People, Quality, Safety, Service, Finance, and Growth.

Relationship-Based Care or RBC has 3 components:

1. Our relationships with patients and families
2. Our relationships with ourselves
3. Our relationships with our coworkers

Patients & Families
Improving our relationships with patients and families can be carried out in many ways. It means spending quality time with our patients and involving them in their care plan. At the bedside caregivers will ask questions pertaining to the patient’s and family’s state of being and be present with patients and families. RBC is also about having the patient’s and family’s interests at heart when making decisions or creating policy. Caregivers understand that no two patients have the same needs or concerns about their care. It is for this reason that VVMC staff will be attentive to what is important to the patients and families we serve. For support staff, RBC may mean escorting lost patients and families to their destination or holding the elevator door.  

Ourselves
This means we need to take care of ourselves so that we can be the best caregivers possible. It’s about having the capacity for self care and self knowing to have healthy interpersonal relationships with our co-workers. It means that we are able to balance the demands of our job and take care of ourselves in all situations.

Coworkers
This component of RBC is about being kind, considerate and mature in our interactions with one other. Our staff will value and respect every member regardless of the department or job title. This component follows the golden rule of “treating others as we would wish to be treated”. 

Koloroutis, M. (2004). Relationship-Based Care: A model for transforming practice. Minneapolis: Creative Health Care Management.