Your Care is Our Mission
 
Vail Valley Medical Center desires to continuously improve as a leader in quality health care by: serving community health care needs with excellence, professionalism, dedication and empathy; supporting the integrity of individuals within our organization with trust and respect; leading in orthopaedic sports medicine on an international level through injury prevention, treatment and rehabilitation; providing value for our service by containing costs through improved quality and efficiency; excelling in research and education through lifelong learning and growth.

Respect - We cultivate a cooperative team culture by fostering respect for physical, spiritual, and cultural needs amongst each other and our patients. We demonstrate respect through compassion, proactive, open communication and professional courtesy.

Safety – To ensure the highest standards of safety achievable, we demonstrate an ongoing commitment and awareness to safety through
"a physically safe environment."

Service - Includes a precise balance of patient involvement and education; employee training and expertise; and advanced technologies and processes.

Accountability – We provide an environment that empowers individuals to grow in their personal and professional endeavors through responsibility, honesty and ownership in our relationships with each other, our patients and the community.

Learning - We are dedicated to and value a learning environment.  We accomplish this through dynamic performance improvement, individual learning initiatives and created opportunities to share knowledge for the benefit of staff, patient and community education.  Our vested  attitude toward educational development fosters growth of Vail Valley Medical Center and our reputation as a progressive health care provider.

Vail Valley Medical Center’s 6 Peaks of Excellence

The 6 Peaks of Operational Excellence provide a foundation for setting organizational goals and direction for service excellence, clinical quality and operational distinction. They also provide consistency and focus over time that allows us to stay on-course and remain passionate about our vision.

Under each Peak, goals are established to ensure a framework for consistent planning and performance.  Each Peak impacts another, creating a better overall outcome and an extraordinary organization.

Service Excellence Vision Statement

Vail Valley Medical Center takes pleasure in providing excellence in healthcare science, safety, and service to our patients, families and communities in their time of need. 

We are creating a new healthcare experience that exceeds patient  expectations by anticipating their needs and providing a streamlined, seamless approach to their care.  We strive to be widely recognized for our excellence and innovative practices. 

In order to do this, Vail Valley Medical Center emphasizes and supports research and education opportunities that enhance our  employee and physician ability to deliver a full spectrum of high quality healthcare services.